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4 Reasons Cash-Only Restaurants Are a Dying Breed

In a 2014 survey, we learned that millennials “hate” paying with cash altogether, even when the purchase is under $5. And according to Bankrate, 9% of people don’t carry cash on them at all. Even if...

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Six Things To Know Before Opening A Second Location

The first brick and mortar expansion of your business is a significant step, and there are a number of factors to consider. After all, it’s challenging enough to manage one location with customers,...

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Three Steps to Ensure Labor Costs Aren’t Killing Your Bottom Line

Effective staff time-keeping is essential in the restaurant biz. Line cooks, dishwashers, bartenders, hosts and servers all clock in under different pay and have varying shifts. Time collection and...

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A Scientific Approach to Menu Specials

Creating a specials sheet or menu insert has several advantages. For your kitchen staff, specials offer a chance to shine by creating something new or interesting that varies from the regular menu and...

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Your Rewards Program is Probably Losing You Money, But it Doesn’t Have To

Rewards programs can feel anything but rewarding to many restaurant owners. In fact, research from Boston Consulting Group found that the return on investment is usually below 10 percent, and often...

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Customer Loyalty Program Myths

Repeat business drives profits. In fact, research suggests that a repeat customer spends 67% more than a new customer. Developing a base of loyal customers is crucial, but doesn’t always come from...

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Do Loyalty Programs Add Value?

Winning new customers is key to business success, but keeping existing customers is even more important. Some sources estimate that gaining new customers costs up to 30 times the cost to retain...

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Restaurants That Give Back – What is the Value of Community Involvement?

Whether you own a small luncheonette, café, or a bustling bar and grill, finding ways to give back to the community is not only a nice thing to do, but it could be good for business. In fact, if you’re...

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Everything You Need to Know About Selling Gift Cards

We’re heading into Q4, which means two things. The holidays are just around the corner – and shoppers will be on the hunt for gift cards. In fact, chances are strong that your customers are intending...

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How Will Shifting To mPOS Change My Business Plan?

Your business plan is your roadmap for the future of the business – your operations blueprint. Not only does it provide direction, it requires you to consider all the pitfalls and opportunities of your...

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How To Prep Your Business For Gift Cards This Season

Gift cards have been the most requested gift for the past eight years. In 2014 alone, American consumers spent more than $31 billion on them. As more and more people want to give the gift of an...

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Here’s Why The Holidays Are A Great Time to Boost Your Loyalty Program

The holiday shopping season is fast approaching. My local Costco is already selling gift wrap and decorations, gearing up for the marathon of spending. Small businesses can benefit from the holiday...

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How Restaurants Get the Best ROI From Their mPOS Systems

Your POS system is the lifeline of all operations, and as mobility grows increasingly popular at retail establishments, it’s time to decide if investing in a new (or improved) mobile POS will provide a...

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What We Can Learn From the Big Guys About Loyalty Programs

Traditional loyalty programs place hurdles throughout the process. Forgot your card? Oops, wait until next time. Didn’t print out your coupon? Sorry, non-redeemable. No wonder loyalty programs are...

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How Mobile Technology Can Help You Build an Old-School Customer Culture

In your grandpa’s day, the local diner cook knew his name, how he liked his eggs (over easy, with a side of bacon and hash browns), how he liked his coffee (black), and which of his kids was home sick...

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How To Know If You Need a Full Fledged POS System

We’ve all heard the phrase “one size fits all,” but rarely does that statement ring true when it comes to SMBs, and particularly not with restaurants and retailers. The same can be said of POS systems:...

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How mPOS Helps You Track and Understand Your Target Market

We’re nearing the end of another year full of tech and mobile advancements, and the New Year is sure to mean more change and improvement for businesses everywhere. Dedicated POS machines are losing...

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What to Expect in 2016 Restaurant Trends

We saw a lot of change in the restaurant industry in 2015. With an entirely new world of technology and connectivity out there, customer expectations have undergone a full transformation. Speed and...

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Customer Tracking and Rewards Aren’t Just For Big Business Anymore

Here’s what customer tracking and rewards used to look like: a Rolodex of favorite customer contact information (in case you ever got around to manually entering their emails into a database), and...

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Make Sure You’re Set Up to Compete in Fast Casual

The fast casual industry is growing fast. Whether you’re competing with local coffee shops or the Chipotle around the corner, your customers are all looking for the same things out of their experience....

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